INFORMATION REGARDING ORDERING AND CUSTOMER SERVICE
ORDERING
Our regular business hours are from 9:00 am to 1:00 pm (PT) Pacific Time, which is 12:00 to 4:00 pm Eastern Time, Monday through Friday. You may order from our website twenty-four hours a day, seven days a week. We keep all items in inventory to the best of our ability so that we can ship your order immediately.
Occasionally, we must back order inventory. When we do, you will be charged for the item on the original invoice and it will be sent to you as soon as it comes in without any additional shipping charges.
HOW TO ORDER
You may place your order online, by phone, or by mail:
• On line ordering is easy, and secure transmitted through PayPal. You do not need a PayPal account to order.
• To order by phone call us at (800) 220-7767.
• Or you may mail your order to: The Bookmark, P.O. Box 801143, Valencia, Ca. 91380. You may pay by check or credit card.
If you mail in your order, please allow an additional 3-5 days for your order to reach you.
We accept MasterCard, Visa, American Express and Discover, and checks drawn in U.S. on a U.S. bank. All foreign orders must be paid by charge card or check in U.S. dollars on a U.S. bank.
SHIPPING AND PROCESSING
We ship all orders via United States Postal Service. We do our best to ship orders within 48 hours after we receive them. Starting in May of 2021 we will ship all orders via USPS First Class or Media Mail. The cost for international orders continues to rise and varies by destination and weight. Accordingly, we will charge a flat rate of $95.00 and refund the difference from actual cost when the package is shipped.
Total Merchandise Shipping and Handling Charges
Flat Rate: $4.95 (Domestic)
Flat Rate: $95.00 (Outside U.S.A.) (We will refund difference from actual cost when package ships)
Downloads: No S&H Charge
All Shipping will be done through United States Postal Service. All orders will be tracked via our software. If you have any questions regarding your order, please call us or email customerservice@thebookmark.com
INTERNATIONAL ORDERS: All orders outside the U.S. must be paid for in U.S. currency through a Bank Draft, a check drawn on a United States bank, an international Money Order, or charged to a credit card. All orders are shipped United States Priority Mail International. Orders should take anywhere from 6-12 days to arrive from the date of shipment.
WE VALUE YOUR PRIVACY AND DO NOT SHARE OUR MAILING LIST OR OUR E-MAIL LIST WITH ANYONE.
We have been pleasing customers since 1980. If you are not satisfied with your purchase, you may return it within 30 days in original condition for a refund. We are sorry, we cannot refund shipping and handling charges. All credit card exchanges are handled as a refund and a new order. Refunds will be paid in the manner in which you originally paid. If you paid by credit card, you can expect your refund or exchange within four weeks. A credit will appear on the next or following statement.